Skip Navigation LinksHome > Customer Service > My Account > Login > Help - Frequently Asked Questions
Help - Frequently Asked Questions
How do I view my account information online? To view your account information or access our online services you must Login with a Login ID and Password. To create a Login ID and Password, on New User.


How do I create a Login ID and Password? To create your Login ID and Password (Login Profile), click on New User. You will need your email address as well as your account number and meter number from your electricity bill. If you need help finding your account number or meter number, please click here to view a sample electricity bill. Once you submit your information, we will send you a confirmation email requesting that you click on the link provided to complete the setup.


Why do I have to use an email address as my Login ID? Email addresses are easy to remember and are unique to a customer, allowing you to take advantage of new security features.


I forgot my password If you forget your password, click on Forgot Your Password?. If your login profile has an email address you will be requested to enter your Login ID and you will be sent an email with a link to a page where you can change your password online. If your profile does not have an email address, or has an invalid email address, one of our Customer Account Representatives will be happy to assist you. Please call our Customer Contact Centre at 1-800-663-2802 during office hours.


I forgot my Login ID and Password Both Login IDs and Passwords are case sensitive. If you forget your Login ID and Password, click on Forgot Login ID?. If your login profile has an email address you will be requested to enter your electrical account number and you will be sent an email with a link to a page where you can view your Login ID and reset your Password. If your Login profile does not have an email address, or has an invalid email address, one of our Customer Account Representatives will be happy to assist you. Please call our Customer Contact Centre at 1-800-663-2802.


I’m locked out of my account To protect the security of your online profile information, access to the online system will be temporarily suspended if you exceed the maximum number of Login attempts. If this occurs, please verify your Login information and try again in a few hours.


How can I change my Login information? To update or change your Login information including your Login ID and Password, hint question and answer, or email address, you must first Login. Then select either the My Profile button at the top of your Account page or the Change Profile Information link on the Account Listing page.