For over 125 years, Newfoundland Power has provided safe, competitively priced electricity to customers on the island portion of Newfoundland and Labrador. If you require a service connection, contact our Customer Service Centre at 1-800-663-2802 well in advance of your planned connection date to ensure your service is ready when you need it.
Customers billed on the Standard Residential Rate pay the same rate for electricity consumed throughout the year.
If you are requesting electrical service for less than a three-year period, you may be required to pay a "Temporary Service Fee". This fee is calculated using the estimated labour cost associated with the installation and removal of the power lines and equipment plus the estimated cost of any non-reusable material.
Temporary services are generally required for:
When you request service from Newfoundland Power there is always a cost incurred by Newfoundland Power in providing that service. Your service connection may be as simple as installing a service wire between an existing pole and your home, or it may involve the construction of a new power line. Based on the location of your property in relation to the electrical system or your particular service requirements, you may be required to pay a cost associated with the provision of your electrical service.
Newfoundland Power is required to use one of two Contribution in Aid of Construction (CIAC) Policies to determine the amount, if any, that customers must pay towards the cost of providing electrical service.
1) CIAC Policy For Distribution Line Extensions To Residential And Seasonal Residential Customers.
2) CIAC Policy For Distribution Line Extensions and Upgrades To General Service Customers.
The Board of Commissioners of Public Utilities of Newfoundland and Labrador have approved these Policies for use by Newfoundland Power and Newfoundland and Labrador Hydro. To ensure all customers throughout Newfoundland and Labrador are treated equally and without discrimination, both utilities are required to use the same CIAC Policies in assessing requests for electrical service.
If you plan to build a new house, building or cottage and require an electrical service, call Newfoundland Power in the preliminary stages of the design. A technician will be able to give you advice on the best location for your electrical service and an indication of whether or not a CIAC for electrical service will be required. If you plan to purchase a cottage and would like electrical service, contact Newfoundland Power to determine if a CIAC is required for that particular cottage area.