We work hard year-round to deliver safe, reliable service, but when big storms strike and damage equipment, outages can happen. When they do, our entire focus is on safely and quickly restoring service based on a detailed and well-rehearsed action plan.
We know that being without power is never easy, and we appreciate your patience and understanding as we respond.
Power restoration during storm situations usually happens in the following order:
The diagram below shows the typical order of power restoration on our system.
Referring to the diagram, first priority goes to fixing the problem at point A, on the transmission line. With this line out, none of our customers can have power restored. Next, we fix the problem at B on the main distribution line running out of the substation. Houses 2, 3, 4 and 5 are affected by this problem. Next, we'd fix the line at C, affecting houses 4 and 5. Finally, we would fix the service line at D to house 1.
This repair sequence can mean that some homes may be without power while others around them have power. The goal is to bring power back to as many customers at a time as is possible, with special attention given to certain critical facilities.