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Important Customer Information

We want to assure you that you can count on us to continue delivering safe, reliable electricity service to you, while remaining focused on the health and safety of our employees, our customers and our communities.

We're here to help

We encourage any customer who finds themselves in a difficult financial situation to call us at 1-800-663-2802 to discuss options regarding flexible payment arrangements.

Customer Service options are always available

There are many convenient options available to you.

  • Our customer services and support are fully available. You can call us directly at 1-800-663-2802 with any questions you may have.
  • We offer many convenient self-service options. Customers can continue to access their account information, receive notifications, outage information, and submit service requests to us anytime by visiting

By working together, we can do our very best to keep each other, our families and our communities as healthy and safe as possible.

Help Keep Our Crews Safe and Healthy

Our crews are always ready to respond when you need us. You can help keep them safe and healthy by practicing physical distancing. Please do not approach our crews while they are working and stay at least 2 metres away. We’re here to help 24/7. You can reach us at 1-800-474-5711.