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Office Hours

Telephone Services

We are proud to offer a local Contact Centre, with Customer Service Representatives ready to take your calls between 8:00 a.m. and 5:00 p.m. Monday to Friday (8:00 a.m. to 4:00 p.m. summer).

Have an inquiry or want to access your account balance or last payment information with our automated telephone system? Call us today at 1-800-663-2802.

To obtain power outage information or to report an outage, downed wires or damaged utility poles, call 1-800-474-5711.

Walk-In Customer Service

Walk-In Customer Service
Location Hours
Burin, Green’s Road 9:00 a.m. to 4:00 p.m., Monday to Friday
(closed between 12:00 p.m. and 1:00 p.m.)
Carbonear, 30 Goff Avenue 9:00 a.m. to 4:00 p.m., Monday to Friday
Clarenville, Manitoba Drive 9:00 a.m. to 4:00 p.m., Monday to Friday
Corner Brook, 47 Maple Valley Road 9:00 a.m. to 4:00 p.m., Monday to Friday
Gander, 6 Magee Road 9:00 a.m. to 4:00 p.m., Monday to Friday
Grand Falls-Windsor, Trans-Canada Hwy 9:00 a.m. to 4:00 p.m., Monday to Friday
St. John’s, 50 Duffy Place 8:00 a.m. to 4:00 p.m., Monday to Friday
Stephenville, 10 Utah Drive 9:00 a.m. to 4:00 p.m., Monday to Friday

Night deposit boxes are available for payments by cheque or money order at locations listed above and at our Port Aux Basques office.