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Monday through Friday, 8:00 a.m. to 5:00 p.m. (8:00 a.m. to 4:00 p.m. summer)
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Customer Service, General Inquiries and 24 Hour Automated Account Inquiry
Fax: (709) 737-2903
*If you are calling outside of Canada, please use our direct dial number (709) 737-2802
Power Outages and Emergencies (24 hour service)
PO Box 8910 St. John's, NL A1B 3P6
Payments by cheque or money order can be sent to
PO Box 12069 St. John's, NL A1B 4B6
Please include coupon portion of your bill with payment
Unauthorized use of electricity is illegal and is dangerous for those involved as well as the general public. Newfoundland Power has an investigation process for situations where diversion of electricity is suspected. Confirmed thefts are reported to the police for follow up. If you think there is electricity theft or meter tampering in your area, you should contact Newfoundland Power directly or call Crime Stoppers anonymously at 1-800-222-TIPS.